Return & Refund Policy

At Artikas, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, we are here to help.

1. Return Eligibility

You may request a return within 10 days of receiving your order if:

• The product is damaged or defective.

• You have received the wrong product.

• The product received is different from what was ordered.

To be eligible for a return, the product must be unused, in its original condition, and returned with all original packaging, tags, and accessories.

2. Unboxing Video

For damaged, defective, or incorrect products, an unboxing video is required to process the return request. The video should clearly show the condition of the package and product from the time of opening.

Requests without sufficient proof may not be accepted.

3. Non-Returnable Products

Returns will generally not be accepted for:

• Products that have been used, washed, or damaged after delivery.

• Products without original packaging, tags, or accessories.

• Products damaged due to improper handling or misuse.

• Change-of-mind or personal preference, unless specifically approved by Artikas.

4. Refunds

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If your refund is approved, the applicable refund amount will be processed to the original payment method used for the order.

Please allow reasonable processing time for the refund to reflect in your account, depending on your bank or payment provider.

5. Replacement

Where applicable, Artikas may offer a replacement instead of a refund for damaged, defective, or incorrectly delivered products.

Replacement is subject to product availability.

6. Return Shipping

If the return is due to a damaged, defective, or incorrect product, Artikas will review the case and provide appropriate return instructions.

For returns that are not related to a product defect or incorrect delivery, return shipping charges may be the customer's responsibility.

7. How to Request a Return

To request a return or replacement, please contact us within 10 days of delivery with:

• Order number

• Reason for return

• Clear photographs/videos of the product

• Unboxing video, where applicable

Our team will review your request and guide you through the next steps.

8. Important Note

Artikas reserves the right to reject a return or refund request if the product does not meet the eligibility requirements mentioned above or if sufficient proof of damage/defect is not provided.

This Return & Refund Policy applies to purchases made through the official Artikas online store.

Artikas — Built for Every Journey.